"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. more Inspirational quotes"
"Leadership is not magnetic personality--that can just as well be a glib tongue. It is not 'making friends and influencing people more Inspirational quotes"
"Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and supersti more Inspirational quotes"
"The basic problem is that our civilization, which is a civilization of machines, can teach man everything except how to be a man more Inspirational quotes"
"During the Depression, or back when we were fighting Hitler, people didn't have time to sue a company if the coffee was too hot. more Inspirational quotes"
"There is an important difference between love and friendship. While the former delights in extremes and opposites, the latter de more Inspirational quotes"
